Shipping and Delivery Policy

Last updated: August 30, 2026

DNASKATE fulfills orders through warehouses in China, Europe, and the United States. The route depends on the delivery destination, product variant, lithium-battery transport restrictions, and available inventory.

1. Processing and Dispatch

Most in-stock orders are processed within 1–3 business days after payment and order details are confirmed. Processing time is separate from transit time. Additional time may be required for address verification, stock transfers, peak periods, or products subject to dangerous-goods transport controls.

2. Warehouse Routes and Typical Transit Estimates

• European warehouse to supported European destinations: typically 5–7 business days after dispatch.
• United States warehouse to the United States: typically 5–7 business days after dispatch.
• China warehouse to supported Asian destinations: typically 7–20 business days after dispatch.
• China warehouse to Europe or the United States: the product-specific estimate shown on the product page or at checkout.

These are estimates, not guaranteed delivery dates. The estimate displayed after selecting the product variant and destination takes priority over a general estimate.

3. Supported Destinations

Supported destinations are shown at checkout. Our European service includes Denmark and other destinations displayed in the European market at checkout. A successful checkout remains subject to carrier service availability, sanctions, customs rules, battery restrictions, and destination-specific requirements.

4. Shipping Charges

Any shipping charge payable by the customer is displayed before payment. Local delivery from a European warehouse to supported European destinations, local United States delivery, and standard delivery from China to supported Asian destinations may be offered free when stated on the product page or at checkout.

5. Tracking and Split Shipments

Where tracking is available, we will send a shipping confirmation. Tracking activation can take several days. Orders containing goods located in different warehouses may be split into separate parcels with different tracking numbers and delivery dates.

6. Address Accuracy

Customers must provide a complete and accurate delivery name, address, postcode, email address, and telephone number. Contact qin@dnaskate.com immediately if a correction is needed. A change may not be possible after carrier acceptance, and reasonable carrier correction or interception costs caused by an incorrect customer-provided address may be charged where permitted by law.

7. Customs, Taxes and Import Charges

Charges included at checkout are shown before payment. Other duties, taxes, brokerage charges, or import requirements may apply according to the destination and fulfillment route. We will not charge an undisclosed delivery fee. Nothing in this section shifts costs to the customer where applicable law requires DNASKATE to bear them.

8. Delivery Risk

For consumer orders where DNASKATE selects or contracts the carrier, the risk of loss or damage remains with DNASKATE until the customer, or a third party designated by the customer other than the carrier, acquires physical possession of the goods. If the customer independently commissions a carrier not offered by DNASKATE, risk may transfer to the customer when the goods are delivered to that carrier, where applicable law permits.

9. Delays, Loss and Damage

Carrier disruption, customs inspection, weather, strikes, public holidays, government restrictions, or dangerous-goods controls may delay delivery. We will provide reasonable assistance and remain responsible to the extent required by applicable law.

If a parcel is visibly damaged, photograph the outer packaging, shipping label, internal packaging, and product, retain all materials, and contact us promptly. If tracking shows delivery but the parcel is missing, check the delivery location and contact us so we can investigate with the carrier.

10. Lithium Batteries and Regulated Transport

Electric skateboards and certain parts contain lithium batteries and may be regulated as dangerous goods. Carrier acceptance, service levels, packaging, labels, and weight limits vary by route. Never independently return a battery-powered product without written instructions from DNASKATE. Damaged, swollen, leaking, overheating, recalled, or water-exposed batteries require specialist assessment and must not be tendered through ordinary parcel services.

11. Returns

Outbound warehouse addresses are not automatically approved return addresses. Review our Return, Withdrawal and Refund Policy and obtain a return authorization, regional warehouse address, and carrier instructions before sending any product.

12. Contact

Shipping enquiries: qin@dnaskate.com.