DNASKATE Shipping & Delivery Policy

Last updated: July 18, 2026

DNASKATE ships worldwide through our China, European, and United States warehouses. The warehouse assigned to an order depends on the customer’s destination, the selected product variant, and available local inventory.

1. Warehouse Fulfillment

United States

• Products available at our U.S. warehouse are shipped locally.

• Local U.S. warehouse delivery is free.

• Estimated delivery time after dispatch is 5–7 business days.

• If the selected product is unavailable at the U.S. warehouse, it will be shipped from our China warehouse.

• The product page will display “Local warehouse restocking” together with the estimated delivery period from China.

Europe

• Products available at our European warehouse are shipped locally.

• Local European warehouse delivery is free.

• Estimated delivery time after dispatch is 5–7 business days.

• If the selected product is unavailable at the European warehouse, it will be shipped from our China warehouse.

• The product page will display “Local warehouse restocking” together with the estimated delivery period from China.

Asia

• Orders from supported Asian markets are fulfilled from our China warehouse by default.

• Standard shipping is free.

• Estimated delivery time after dispatch is 7–20 business days.

2. Supported Markets

United States Market

• United States

European Market

• Austria

• Belgium

• Bulgaria

• Croatia

• Czech Republic

• Denmark

• Estonia

• Finland

• France

• Germany

• Greece

• Hungary

• Ireland

• Italy

• Latvia

• Lithuania

• Luxembourg

• Netherlands

• Portugal

• Romania

• Russia

• Slovakia

• Slovenia

• Spain

• Sweden

Asian Market

• China

• Hong Kong SAR

• Taiwan

• Japan

• South Korea

• Malaysia

• Singapore

• Thailand

• Vietnam

• Philippines

Availability in additional destinations may be determined at checkout.

3. Estimated Delivery Times

Estimated delivery periods depend on the warehouse and selected product.

Fulfillment route	Estimated delivery
U.S. warehouse to the United States	5–7 business days
European warehouse to Europe	5–7 business days
China warehouse to Asia	7–20 business days
China warehouse to the United States	Product-specific estimate
China warehouse to Europe	Product-specific estimate

China warehouse delivery estimates vary by product because electric skateboards, batteries, accessories, and replacement parts may require different carriers and transportation methods.

The applicable estimate is displayed on the product page after the customer selects a product variant. If a more specific estimate is shown on the product page or during checkout, that estimate takes priority.

All delivery times are estimates rather than guaranteed delivery dates.

4. Estimated Arrival Dates

The product page may show an estimated arrival date range based on:

• Customer destination

• Selected product variant

• Local warehouse inventory

• Applicable warehouse route

• Product-specific transportation time

Estimated dates may change because of customs clearance, carrier delays, severe weather, public holidays, peak shipping periods, address problems, or other circumstances outside DNASKATE’s reasonable control.

5. Shipping Charges

The following shipping services are free:

• Delivery from the U.S. warehouse to U.S. addresses

• Delivery from the European warehouse to supported European destinations

• Standard delivery from the China warehouse to supported Asian destinations

When a product must be shipped from China to the United States or Europe, the applicable shipping fee depends on the selected product and transportation method.

The final shipping charge, if any, will be displayed during checkout before payment is completed.

6. Local Warehouse Restocking

If the product page displays “Local warehouse restocking,” the selected product variant is temporarily unavailable at the customer’s local warehouse.

The customer may still place the order. The product will be fulfilled from our China warehouse, and the product page will display the estimated delivery period for that route.

A local warehouse restocking message does not mean that the product is unavailable globally.

7. Inventory and Product Variants

Warehouse availability is determined separately for each product variant. Different configurations of the same product may have different warehouse availability and delivery estimates.

Changing an option such as the model, wheel type, battery, charger, color, or accessory may change:

• Fulfillment warehouse

• Estimated arrival date

• Shipping method

• Shipping charge

Customers should review the delivery information again after selecting their preferred variant.

8. Split Shipments

An order containing products stored in different warehouses may be divided into multiple shipments.

When an order is split:

• Parcels may arrive on different dates.

• Each parcel may have a separate tracking number.

• Products may be delivered by different carriers.

• Receiving one parcel does not necessarily mean the entire order has been delivered.

Split shipments do not change the total shipping amount confirmed during checkout.

9. Order Processing and Dispatch

Orders are prepared for shipment after payment and order details have been successfully confirmed. Most in-stock orders are processed within 1–3 business days. Processing time is separate from the delivery estimates shown above.

Dispatch may be delayed if:

• The delivery address is incomplete or inaccurate.

• Additional customer information is required.

• The selected product is undergoing a stock transfer.

• The order includes products requiring different transportation arrangements.

• A carrier temporarily restricts batteries or oversized parcels.

• The order is placed during a major holiday or peak shipping period.

Delivery estimates begin after dispatch and do not include order processing time. The estimated arrival date shown on the product page is based primarily on transportation time and may be adjusted if additional processing is required.

10. Tracking Information

When tracking is available, DNASKATE will send a shipping confirmation containing the tracking number.

Please note:

• Tracking may take several days to become active after dispatch.

• International tracking may pause while a parcel is transferred between carriers.

• Some carriers do not scan parcels at every transit point.

• A temporary lack of tracking updates does not necessarily mean the parcel is lost.

Customers should contact DNASKATE support if tracking has not updated for an unusually long period.

11. Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, and postal code.

If an address correction is required, please contact DNASKATE as soon as possible.

Once a parcel has been transferred to the carrier:

• An address change may not be possible.

• A carrier correction or interception fee may apply.

• DNASKATE cannot guarantee that a parcel can be recalled or redirected.

Additional costs caused by an incorrect or incomplete customer-provided address may be charged to the customer.

12. Customs, Duties, and Taxes

International shipments may be subject to customs clearance, import duties, taxes, brokerage charges, or other destination-country requirements.

Any tax, duty, or import charge explicitly included during checkout is covered as shown. Charges imposed separately by local customs authorities, governments, or carriers remain subject to the laws and procedures of the destination country.

Customers are responsible for providing any information reasonably required by customs or the carrier.

Customs inspections and clearance procedures may extend the estimated delivery period.

13. Special Destination Restrictions

Spain

We currently cannot ship to:

• Canary Islands postal codes 35–38

• Ceuta postal code 51

• Melilla postal code 52

Orders submitted for unsupported Spanish destinations may need to be cancelled or redirected.

Germany

Deliveries to German postal codes 78263–78266 may incur a remote-area surcharge of EUR 50.

If such a surcharge applies and was not collected during checkout, DNASKATE may contact the customer before dispatch.

Russia

Russia is included in the European market group. Delivery remains subject to current carrier availability, customs requirements, product restrictions, and service availability for the customer’s address.

A successful checkout does not override restrictions imposed by carriers, customs authorities, sanctions, or local regulations.

14. Remote Areas and Carrier Limitations

Some islands, military addresses, remote regions, PO boxes, and areas outside standard carrier networks may:

• Require an additional fee

• Have a longer delivery period

• Require an alternative address

• Be unavailable for certain products, especially batteries or oversized products

DNASKATE may contact the customer if the selected delivery service is unavailable for the submitted address.

15. Delays Outside Our Control

DNASKATE is not responsible for delays caused by circumstances outside our reasonable control, including:

• Customs inspections

• Carrier disruptions

• Severe weather

• Natural disasters

• Strikes

• Public holidays

• Peak-season congestion

• Flight or vessel delays

• Government restrictions

• Destination-country import requirements

• Incorrect customer information

We will provide reasonable assistance when investigating a delayed shipment.

16. Damaged, Missing, or Lost Shipments

Customers should inspect the parcel after delivery.

If a parcel arrives visibly damaged, the customer should:

1. Photograph the outer packaging before opening it.

2. Photograph the shipping label.

3. Photograph the damaged product and internal packaging.

4. Retain all packaging materials.

5. Contact DNASKATE support promptly with the order number and evidence.

If tracking shows that a parcel was delivered but it cannot be located, customers should first check with household members, neighbors, reception desks, parcel lockers, and the local carrier.

DNASKATE will assist with reasonable carrier investigations. Replacement or refund eligibility will be assessed according to the investigation results and the applicable refund and warranty policies.

17. Refused and Undeliverable Parcels

A parcel may be returned to the sender if:

• The address is incorrect or incomplete.

• The recipient cannot be contacted.

• Delivery is repeatedly unsuccessful.

• Customs information is not supplied.

• Import charges are refused.

• The customer refuses delivery.

Actual return shipping, redelivery, storage, customs, or carrier fees may be deducted from any eligible refund when the failed delivery was not caused by DNASKATE.

18. Contacting DNASKATE

For questions about warehouse availability, delivery estimates, tracking, delayed shipments, or destination restrictions, please contact DNASKATE customer support at qin@dnaskate.com.

Please include:

• Order number

• Customer name

• Delivery country

• Complete delivery address

• Selected product and variant

• Tracking number, if available

This information allows us to investigate the shipment more efficiently.